Duplicate Bookings

How duplicates are detected#

Quick Release compares every open booking (status open, added, invited or confirmed) against the others of your organisation:

• Email address — the primary check: two open bookings with the same email address are flagged.
• Phone number — for bookings without an email address (typically taken by phone), the phone number is compared instead. The notation does not matter: spaces, dots or slashes, and +32, 32 or 0032 prefixes are all treated as the same number.

Completed or cancelled bookings are never flagged.

What you see#

In the booking list a warning icon appears on both bookings:

• Yellow — the possible duplicate is not on a flight yet.
• Red — the possible duplicate is already on a flight; check before double-booking the customer.

The warning is informational only — nothing is blocked or changed automatically. Shared numbers (a company switchboard, one household) can occasionally flag two genuinely different customers; simply ignore the warning in that case.

Merging duplicates#

Open one of the flagged bookings and click the Merge button. Pick the other booking, choose which details to keep, and the two are combined into one. The merged-away booking is removed from the lists but its history stays attached.