Renewal

This guide explains how to renew your Quick Release subscription before it expires to ensure uninterrupted access to all features.

When to Renew#

Your subscription should be renewed before the Valid Until date shown on your Plan status card. Quick Release provides warnings at multiple stages:

Tip: Enable email notifications to receive automatic reminders when your subscription is approaching expiration.

Renewal Process#

Step 1: Access Subscription Page#

1. Login to Quick Release
2. Navigate to Settings → Subscription
3. Review your current plan status

Step 2: Check Suggested Renewal#

The system automatically suggests renewal options based on your current plan. Look for the New Order section which displays:

• Your current plan renewal (e.g., STRATO yearly renewal)
• Period start and end dates for the renewal
• Pricing for the renewal period

Step 3: Place Renewal Order#

1. In the New Order section, locate the plan renewal card
2. Verify the renewal period dates are correct
3. Click Add to Order
4. Review the order summary
5. Click Confirm Order

Step 4: Order Approval#

After confirmation:

1. Your order status changes to CONFIRMED
2. The Quick Release team reviews and approves the order
3. An invoice is generated and sent to your billing email
4. Upon payment, your subscription is extended automatically

Automatic Renewal Suggestions#

Quick Release analyzes your usage to suggest the optimal renewal:

Plan Suggestions#

If your seat usage exceeds your current plan limits, the system may suggest:

• Upgrading to a higher-tier plan (e.g., TROPO → STRATO)
• Choosing yearly billing for cost savings

SMS Suggestions#

If your SMS credits are running low, suggested SMS packages appear in the New Order section.

Grace Period#

If your subscription expires, a grace period allows continued access while you complete renewal:

• Default grace period: Configured per tenant (typically 14-30 days)
• During grace period: All features remain accessible with expiration warnings
• After grace period: Feature blocking activates

Blocked Features#

When the grace period ends without renewal:

• ❌ Creating new bookings
• ❌ Adding new flights
• ❌ Issuing new vouchers
• ✅ Viewing existing data (read-only access)

Early Renewal#

You can renew before expiration at any time:

• The new subscription period starts from your current expiration date
• No overlap or lost days between subscription periods

Custom Subscriptions#

If you have a custom subscription arrangement:

1. Contact Quick Release support to request renewal
2. A custom quote will be provided
3. Renewal is processed manually by the Quick Release team

Troubleshooting#

“Debtor not valid” Error#

Your billing account must be validated before placing orders. Contact your administrator to resolve any missing billing information.

Order Stuck in “CONFIRMED”#

Confirmed orders await admin approval. If your order remains in CONFIRMED status for more than 2 business days, contact Quick Release support.

Subscription Still Blocked After Payment#

Invoice payment processing may take up to 24 hours. If your subscription remains blocked after payment confirmation, contact support with your invoice number.