Reach the Passengers of a Cancelled Flight

Cancelling a flight no longer means losing its passengers#

Until now, cancelling a flight removed its passengers from the flight — and once they were gone, there was no way to reach them again. If the cancellation message failed to go out (for example when WhatsApp briefly appeared unavailable and you declined the SMS fallback), you were stuck: the passengers were already detached and you couldn’t resend.

From now on, a cancelled flight remembers who was on board. When you cancel a flight, Quick Release records the bookings that were attached at that moment, so you can still see them, message them, or bring them back.

Passengers at cancellation#

Open any cancelled flight and you’ll find a new “Passengers at cancellation” panel listing everyone who was on the flight when it was cancelled:

• Contact name and passenger count
• A link straight to each booking
• A badge when a passenger has meanwhile been moved to another flight

Flights that were cancelled before this update simply won’t show the panel — there’s no record to display.

Resend the cancellation message#

From the cancelled flight you can send (or resend) the cancellation message to those passengers — even though they’ve already been removed from the flight. It uses the same WhatsApp / SMS cancellation flow you already know, always with a preview before anything is sent, and you can send it again if the first attempt didn’t go through.

Restore the flight#

Changed your mind, or cancelled by mistake? Use Restore flight to set it back to scheduled. Quick Release re-attaches the recorded passengers automatically — but only the ones it safely can:

• Bookings that are still open and not on another flight are re-attached.
• Bookings that were deleted, are already on another flight, or are no longer open are skipped and reported to you, never forced.

A booking that has moved to another flight is left exactly where it is.

💡 Tip: after restoring a flight, double-check the reported skips so you know which passengers, if any, need attention.