Simplified Messaging Settings

One Toggle, Full Control#

We’ve simplified the messaging settings from a three-way configuration (OFF/ON/TRIAL) to a single ON/OFF toggle. WhatsApp is now the primary messaging channel when enabled, with optional SMS fallback.

What’s Changed#

Settings Panel#

The messaging configuration is now straightforward:

• Messaging Toggle - Turn customer messaging ON or OFF
• SMS Fallback - When enabled, messages automatically fall back to SMS if WhatsApp is unavailable

No more trial mode or complex configurations to manage.

Connection Status Indicator#

A new status indicator shows your WhatsApp connection health in real-time:

• Green indicator - WhatsApp is connected and ready
• Orange warning - WhatsApp is disconnected, messages will use SMS fallback (if enabled)

The indicator appears in both the messaging settings and when composing messages.

Confirmation Before SMS Fallback#

When WhatsApp is disconnected but SMS fallback is enabled, you’ll see a confirmation prompt before sending. This ensures you’re aware that the message will be sent via SMS (which incurs costs).

Clear Channel Indicators#

Message history now shows which channel was used for each message:

• WhatsApp icon - Message sent via WhatsApp
• SMS icon - Message sent via SMS
• WA→SMS badge - Message intended for WhatsApp but sent via SMS fallback

Migration#

All existing settings are automatically migrated:

• Previous ON or TRIAL mode → Messaging enabled
• Previous OFF mode → Messaging disabled
• SMS fallback settings are preserved

No action required from operators.

Why This Matters#

• Simpler configuration - One toggle instead of three options
• Cost awareness - Clear indicators when SMS fallback is used
• Transparency - Always know your WhatsApp connection status
• Message clarity - See exactly which channel delivered each message