UP App Booking Access Protection

Cleaner Experience for Passengers#

Passengers can only use the UP app if they have an active booking. Completed and cancelled bookings do not have access anymore.

When a passenger tries to access an old booking, they simply see no results - the same experience as entering an incorrect booking code.

Why This Matters#

• Less confusion - Passengers won’t see outdated booking information

No action needed - this applies automatically to all bookings.